Archive for January, 2010
The Tenth Step To Great Management
Saturday, January 30th, 2010 The 10th step is to – Provide Customer Service. No… it is to provide “over-the-top” customer service. We all love to have great customer service ourselves, but rarely get it. When we do, we are usually a little surprised, but immensely grateful. One more time, here is what I have told my clients to do:
Do [...]
The Ninth Step To Great Management
Sunday, January 24th, 2010The 9th Step is: Performance Management. Okay, you have executed Steps 1-8, but not all of your employees are performing up to par. What do you do? Here is what I have told my clients in a nutshell:
Get your new employees off on the right start from the get-go by establishing performance standards upfront and [...]
Eighth Step To Great Management
Sunday, January 17th, 2010The 8th step to Great Management is – Managing Goals and Projects.
Regarding this important step, here is what I’ve told my clients: Your Business Plan which we worked on (2nd Step to Great Management) must be kept alive. To have a “living plan,” you must keep it in front of your staff all the time. This [...]
The Seventh Step To Great Management
Sunday, January 10th, 2010Motivating employees is the 7th step to great management and the one that most managers get wrong. They get it wrong because they come from their own heads, not their employees. I have worked with countless managers who set up “carrot-dangling” systems to “motivate” their people. They bribed their people through bonus programs, promises for promotions/salary [...]
The Sixth Step To Great Management
Tuesday, January 5th, 2010The 6th step to great management is – Communicating with Purpose. I personally think this is the key to leadership. Managers should be totally aware of their effect on people. Employees take their cue of what is important to their managers by what they say and do. Even the questions are important. Here is what [...]