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Customer Service Part Two
By Ron | October 29, 2009
I recently told you about how much I admire Amazon.com and I’m glad to say that their superior customer service has paid off for them financially. Their revenue in the third quarter grew by 68%. One analyst – growth was attributed to the trust that customers have in Amazon – they know that the company will fix any problem that arises. Experts believe that Amazon is so entrenched in the customers’ mindset, that competitors will not be able to make serious inroads. Their stock has soared.
I love it when good service is rewarded. However, in HR, we don’t always get rewarded, recognized or apprerciated (whine, whine). The problem is that sometimes, we supply a service that is not always wanted by the customer (a line manager). And…in our field the customer is not always right.
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