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How Your Company Can Become The Best Company To Work For
By Ron | February 20, 2010
If you study those companies who achieve the status of being “the best companies to work for,” there seems to be one common denominator: Culture. For example, Dreamworks is all about “collaboration and openness.” Qualcomm is about “where good people can do their best work.”
So, HR people – want to get to that “table?” I believe that we in Human Resources can make our major contribution to the business by enhancing the culture.
In my consulting business, my clients and I work hard at identifying what it is that makes their businesses special and we build a culture around that. For example, if the client wants a customer-focused culture, we…
1. Identify the customers
2. List all of the elements that would delight them
3. Describe the actions and behaviors that delight the customers
4. Share this information with the employees
5. Design the performance management system to reinforce the actions and behaviors
6. Train everyone
7. Managers walk the talk every single day
8. An internal customer service process is implemented
9. Progress is reviewed at the executive staff meeting weekly
10. Customers are surveyed to ensure that the customer-focus is working
Sounds simple. It is; it is just hard to do. It takes constant attention. As you know, our line managers have the tendency to get lost in the day-to-day problems and give short shrift to the strategic focus of their jobs. We, in HR, then become the nags of the company. Our CEO needs to be the nag, not us. And, that’s the subject of a different day.
Topics: HR | 1 Comment »
February 23rd, 2010 at 1:56 pm
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